I would like to steer people away from getting their hair done here. I give the establishment 2 stars. I would’ve done 1 star, but the establishment is very clean and modern (which is deceptive to the actual service you get).
I came into get my hair lightened by Rhiccia, who BLOCKED me on Instagram (will go more into this). For context, I had a bad dye job done on my hair and wanted to transition back into my natural color.
Fast forward to the actual service. Rhiccia does the lightening process on my hair. I then get the bleach washed out but someone else, which is totally fine. Except Rhiccia never came back to check on me or my color job. I had someone else wash me and blow my hair out. In fact, I was so uncomfortable by the whole experience topped off my the woman blow drying my hair who kept telling me my hair felt weird and knotty. Which really put the icing on the cake to my entire experience. I didn’t even allow her to finish blowing me out (she only did like 1/3 of my head). They still charged me for this, which is ok, is fair I guess.
No. Difference. Like perhaps a marginal difference, but not something worth $300. I was clear with my goals and she told me it would take 2-3 sessions to achieve my ideal and desired result. I was fine with that as long as I could see my hair had visibly been lightened after my first session.
I had to ask to see Rhiccia, the stylist I booked, who didn’t even check up on me after I was washed. I expressed my concerns and she even brought me outside because she said it could look different in the light. It did not. The service total, including blowout was almost $400 including tips.
Rhiccia offered I could come back in two weeks if I was still unhappy which was not feasible for me as I am a college student. So we communicated on Instagram and we agreed that I could come back complimentary for when I come home for the summer.
The day before my scheduled appointment, I get a call from the salon saying Rhiccia was no longer there and that ultimately I could not receive any sort of alternative. I was very frustrated by this and how the salon was unwilling to help me.
I went to go on Instagram and see if I could see Rhiccia independently at her new studio to see if she would me still be able to accommodate me. Came to find I was blocked.
To summarize: the morals and practices of this salon have left a really bad taste in my mouth. Again, I would advise to not go here.
Terry Watt
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August 15, 2024
Caitlin you are amazing at what you do!! Thank you for taking the time to make sure my balayage color was even throughout! You’re so personable and kind and knowledgeable — you provided outstanding color and cut services today. I appreciate you so much and will definitely be returning to the Salon Project again. SAKS is fortunate to have you as a part of the salon staff.
Kriti Behl
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August 17, 2024
Aubrey was so great! I wished I lived nearby so I can she can be my hair girl! She’s the sweetest and personable. Im very happy with my gorgeous, effortless waves :) she was efficient and got me out the door just in time to get ready for a wedding.
Karen Bivone
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November 07, 2024
Needed s last minute haircut for an important last minute function. Mary and Caitlyn made it work. The girl that washed my hair was fantastic and soo very sweet very sweet. . And the haircut came out fabulous!
Melanie Leone
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November 06, 2024
Great haircut, blow and style. Love Jackie. I don’t trust anyone else with my fine thin hair. Jackie always gives an excellent cut.
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I would like to steer people away from getting their hair done here. I give the establishment 2 stars. I would’ve done 1 star, but the establishment is very clean and modern (which is deceptive to the actual service you get). I came into get my hair lightened by Rhiccia, who BLOCKED me on Instagram (will go more into this). For context, I had a bad dye job done on my hair and wanted to transition back into my natural color. Fast forward to the actual service. Rhiccia does the lightening process on my hair. I then get the bleach washed out but someone else, which is totally fine. Except Rhiccia never came back to check on me or my color job. I had someone else wash me and blow my hair out. In fact, I was so uncomfortable by the whole experience topped off my the woman blow drying my hair who kept telling me my hair felt weird and knotty. Which really put the icing on the cake to my entire experience. I didn’t even allow her to finish blowing me out (she only did like 1/3 of my head). They still charged me for this, which is ok, is fair I guess. No. Difference. Like perhaps a marginal difference, but not something worth $300. I was clear with my goals and she told me it would take 2-3 sessions to achieve my ideal and desired result. I was fine with that as long as I could see my hair had visibly been lightened after my first session. I had to ask to see Rhiccia, the stylist I booked, who didn’t even check up on me after I was washed. I expressed my concerns and she even brought me outside because she said it could look different in the light. It did not. The service total, including blowout was almost $400 including tips. Rhiccia offered I could come back in two weeks if I was still unhappy which was not feasible for me as I am a college student. So we communicated on Instagram and we agreed that I could come back complimentary for when I come home for the summer. The day before my scheduled appointment, I get a call from the salon saying Rhiccia was no longer there and that ultimately I could not receive any sort of alternative. I was very frustrated by this and how the salon was unwilling to help me. I went to go on Instagram and see if I could see Rhiccia independently at her new studio to see if she would me still be able to accommodate me. Came to find I was blocked. To summarize: the morals and practices of this salon have left a really bad taste in my mouth. Again, I would advise to not go here.
Caitlin you are amazing at what you do!! Thank you for taking the time to make sure my balayage color was even throughout! You’re so personable and kind and knowledgeable — you provided outstanding color and cut services today. I appreciate you so much and will definitely be returning to the Salon Project again. SAKS is fortunate to have you as a part of the salon staff.
Aubrey was so great! I wished I lived nearby so I can she can be my hair girl! She’s the sweetest and personable. Im very happy with my gorgeous, effortless waves :) she was efficient and got me out the door just in time to get ready for a wedding.
Needed s last minute haircut for an important last minute function. Mary and Caitlyn made it work. The girl that washed my hair was fantastic and soo very sweet very sweet. . And the haircut came out fabulous!
Great haircut, blow and style. Love Jackie. I don’t trust anyone else with my fine thin hair. Jackie always gives an excellent cut.