Extremely Disappointing Experience
I recently ordered from Sergio’s via UberEats and was extremely disappointed with my meal. I ordered two veggie slices of pizza, which were supposed to include eggplant, black olives, and garlic. However, the slices I received had none of these ingredients. The pizza was stale and cold, and even after reheating, the cheese wouldn’t melt.
I also ordered garlic Italian bread with mozzarella cheese, but what I received was far from what was advertised. Instead of Italian bread, it was a sub hero bread that looked like it came from Subway or a supermarket. The bread was stale, the cheese was clumpy, and it lacked any real garlic flavor. To make matters worse, the cheese just peeled right off like it was plastic. The picture on Uber Eats and their online menu was very misleading. I don’t even think it’s pictures of their food.
I can’t believe it took 50 minutes to prepare such a poor meal. Despite the Uber driver being only eight minutes away, everything arrived cold and unappetizing.
The Italian wedding soup I ordered was also a letdown. It came with another piece of the same sub bread and was cold and flavorless. The soup was fluorescent yellow, had no liquid, and when I placed my spoon in it, the soup stuck to the spoon. It had a weird consistency and chemical flavor. I can’t believe it took 50 minutes to prepare such a poor meal. Despite the UberEats driver being only eight minutes away, everything arrived cold and unappetizing.
Overall, this was one of the worst meals I’ve ever had. Thankfully, Uber Eats refunded my entire order after seeing the pictures I sent. I rarely write bad reviews, but this experience was so bad that I felt compelled to share.
You should not be In the Italian restaurant business, if you can’t even buy Italian bread or garlic to put on your items. It’s sad that you don’t value your customers enough to even give them hot food. I truly believe that all the photos that are from the restaurant are not their items. Thanks to Uber Eats representatives agreeing with me. I don’t feel bad that I threw an entire meal because I got my money back! I wouldn’t even leave it for the raccoons to eat. If you want real Italian food or just a good slice of pizza and some garlic bread, go to Uncle Joe’s, Gino’s or Mama Lisa’s. Now I know why Sergio’s is offering BOGO on their hero’s. They can’t get rid of their food at full price.
Morgan Minas
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December 08, 2024
I went there and ordered four slices which were came to over $20 which was ridiculous. I told them to make it extra hot and when they took it out the oven, it was still cold. Cheese was not even melted. The workers there were not friendly. it should not be working in customer service when they’re dealing with people I asked for a regular slice for two of them. They said they didn’t have no regular sliced pizza made yet they just took out a fresh one so I asked They said because it’s gonna have pepperoni on it so why can’t you just take two slices out of it? The pizza was nasty. Customer service was nasty. I actually wasted my money $20 is not a lot but when you’re paying for nasty food, it is, I will never eat there again. This is the worst spot in Riverhead.
Lola Brown
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August 05, 2024
So me and my family been going to Sergios for years, but since the new girl started working “Nicole” I Know her name because I’ve heard it several times from the coworkers. But the Quality isn’t the same almost every time I’ve been there since she’s been working everything I order is burnt or undercooked Simply not up to their regular Expectations. She is super rude and honestly looks dirty more times then once And I really try to order one. I know she isn’t working. On occasions, there were some one who came in looking for her And I was just so disgusted and disbelief because isn’t this a work establishment? I’ll be back just now when she’s there!!!!!
Austyn Nolen
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December 18, 2022
Not sure how you can screw up hot bread, cheese and sauce but my god would you be surprised. Food was cold, toppings undercooked (meat) which is inedible. Definitely a waste of 80 dollars. Either start caring about your job, or find a new one.
cheyenne drayton
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October 06, 2024
I felt like family! The manager was very welcoming, and the pizza was delicious 😋 I will be coming back!!
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739 Old Country Rd, Riverhead, NY 11901, USA
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Extremely Disappointing Experience I recently ordered from Sergio’s via UberEats and was extremely disappointed with my meal. I ordered two veggie slices of pizza, which were supposed to include eggplant, black olives, and garlic. However, the slices I received had none of these ingredients. The pizza was stale and cold, and even after reheating, the cheese wouldn’t melt. I also ordered garlic Italian bread with mozzarella cheese, but what I received was far from what was advertised. Instead of Italian bread, it was a sub hero bread that looked like it came from Subway or a supermarket. The bread was stale, the cheese was clumpy, and it lacked any real garlic flavor. To make matters worse, the cheese just peeled right off like it was plastic. The picture on Uber Eats and their online menu was very misleading. I don’t even think it’s pictures of their food. I can’t believe it took 50 minutes to prepare such a poor meal. Despite the Uber driver being only eight minutes away, everything arrived cold and unappetizing. The Italian wedding soup I ordered was also a letdown. It came with another piece of the same sub bread and was cold and flavorless. The soup was fluorescent yellow, had no liquid, and when I placed my spoon in it, the soup stuck to the spoon. It had a weird consistency and chemical flavor. I can’t believe it took 50 minutes to prepare such a poor meal. Despite the UberEats driver being only eight minutes away, everything arrived cold and unappetizing. Overall, this was one of the worst meals I’ve ever had. Thankfully, Uber Eats refunded my entire order after seeing the pictures I sent. I rarely write bad reviews, but this experience was so bad that I felt compelled to share. You should not be In the Italian restaurant business, if you can’t even buy Italian bread or garlic to put on your items. It’s sad that you don’t value your customers enough to even give them hot food. I truly believe that all the photos that are from the restaurant are not their items. Thanks to Uber Eats representatives agreeing with me. I don’t feel bad that I threw an entire meal because I got my money back! I wouldn’t even leave it for the raccoons to eat. If you want real Italian food or just a good slice of pizza and some garlic bread, go to Uncle Joe’s, Gino’s or Mama Lisa’s. Now I know why Sergio’s is offering BOGO on their hero’s. They can’t get rid of their food at full price.
I went there and ordered four slices which were came to over $20 which was ridiculous. I told them to make it extra hot and when they took it out the oven, it was still cold. Cheese was not even melted. The workers there were not friendly. it should not be working in customer service when they’re dealing with people I asked for a regular slice for two of them. They said they didn’t have no regular sliced pizza made yet they just took out a fresh one so I asked They said because it’s gonna have pepperoni on it so why can’t you just take two slices out of it? The pizza was nasty. Customer service was nasty. I actually wasted my money $20 is not a lot but when you’re paying for nasty food, it is, I will never eat there again. This is the worst spot in Riverhead.
So me and my family been going to Sergios for years, but since the new girl started working “Nicole” I Know her name because I’ve heard it several times from the coworkers. But the Quality isn’t the same almost every time I’ve been there since she’s been working everything I order is burnt or undercooked Simply not up to their regular Expectations. She is super rude and honestly looks dirty more times then once And I really try to order one. I know she isn’t working. On occasions, there were some one who came in looking for her And I was just so disgusted and disbelief because isn’t this a work establishment? I’ll be back just now when she’s there!!!!!
Not sure how you can screw up hot bread, cheese and sauce but my god would you be surprised. Food was cold, toppings undercooked (meat) which is inedible. Definitely a waste of 80 dollars. Either start caring about your job, or find a new one.
I felt like family! The manager was very welcoming, and the pizza was delicious 😋 I will be coming back!!