If there were less than 5 Stars I would select it. Absolute worst company to deal with. The machine was awful, instructions to use the machine and set up communications with the company to see my daily progress were non-existent. Calls for help went unanswered. On my own I found an app that scanned the QR code on the machine every morning to report progress, and the reports never transmitted, so they said. I cancelled the service after a month and set up a pickup of the equipment and they blew off the appointment to pickup twice. They proceeded to charge me for equipment that was returned when they finally did pick it up and now three months later, I’m still getting equipment replacement charges on my credit card and not even getting anything delivered. Customer service people aren’t pleasant, snarky at best. They’ve got one last chance to right their wrongs before I go to my lawyer
Robert Gordon
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June 22, 2024
I am the daughter of the patient. My mother was released from the hospital in home hospice care. Hospice provided a hospital bed and oxygen. My mother did a 180 and had a miraculous recovery and we pulled her out of hospice. With that hospice canceled all the equipment. Hence our need for new equipment hence the call to Apria. The cooperation and coordination between their office and rental company of hospice and her primary care physician couldn’t have been better. The driver for Apria, Michael Donovan, was unbelievable. He waited for hospice to remove their equipment before he could bring in his equipment because house is so small. The whole thing was seamless. After setting up the equipment he sat with me and explained how to use everything from the bed to the oxygen units. One was stationary the other was portable. I couldn’t have asked for better service. I highly recommend them.
Michael Beirne
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September 18, 2024
My eye doctor suspected the reason my vision was not as clear after cataract surgery could be from sleep apnea. I had taken the sleep apnea test and scored an 11, which is considered mild apnea. I really didn't know what to expect. The air flow was extremely strong which made it difficult to breathe and was uncomfortable. The force of the cold air made my nose cold. I thought, I am not going to be able to sleep. So, that night I chose not to use it. The next night, I laid on my back breathing in and out, keeping my mouth closed. I began to meditate. I dozed off for a few hours but, was unable to keep it on the entire night. Using the Apria night after night, I began to realize the air flow was not as strong but, became accustomed to my breathing pattern. So, night after night has been a progression of achievement to sleep several hours with the device on. I feel with constant use, I will become more adjusted to the wearing of the head gear, the nose piece, and breathing in and out keeping my mouth closed will eventually make a night's sleep comfortable. I'm now trying to sleep on my side. Apria has been very helpful, sending texts of support and strategies to make the experience more enjoyable.
susan mccarthy
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July 25, 2024
Only spoke to one person on the phone. She helped me fix my humidifier. All good.
Bridget Malone
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September 05, 2024
Boo zero patient training. Would not recommend. A box showed up on my doorstep then nada.
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1074 Pulaski St Bldg 1, Ste 1, Riverhead, NY 11901, USA
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If there were less than 5 Stars I would select it. Absolute worst company to deal with. The machine was awful, instructions to use the machine and set up communications with the company to see my daily progress were non-existent. Calls for help went unanswered. On my own I found an app that scanned the QR code on the machine every morning to report progress, and the reports never transmitted, so they said. I cancelled the service after a month and set up a pickup of the equipment and they blew off the appointment to pickup twice. They proceeded to charge me for equipment that was returned when they finally did pick it up and now three months later, I’m still getting equipment replacement charges on my credit card and not even getting anything delivered. Customer service people aren’t pleasant, snarky at best. They’ve got one last chance to right their wrongs before I go to my lawyer
I am the daughter of the patient. My mother was released from the hospital in home hospice care. Hospice provided a hospital bed and oxygen. My mother did a 180 and had a miraculous recovery and we pulled her out of hospice. With that hospice canceled all the equipment. Hence our need for new equipment hence the call to Apria. The cooperation and coordination between their office and rental company of hospice and her primary care physician couldn’t have been better. The driver for Apria, Michael Donovan, was unbelievable. He waited for hospice to remove their equipment before he could bring in his equipment because house is so small. The whole thing was seamless. After setting up the equipment he sat with me and explained how to use everything from the bed to the oxygen units. One was stationary the other was portable. I couldn’t have asked for better service. I highly recommend them.
My eye doctor suspected the reason my vision was not as clear after cataract surgery could be from sleep apnea. I had taken the sleep apnea test and scored an 11, which is considered mild apnea. I really didn't know what to expect. The air flow was extremely strong which made it difficult to breathe and was uncomfortable. The force of the cold air made my nose cold. I thought, I am not going to be able to sleep. So, that night I chose not to use it. The next night, I laid on my back breathing in and out, keeping my mouth closed. I began to meditate. I dozed off for a few hours but, was unable to keep it on the entire night. Using the Apria night after night, I began to realize the air flow was not as strong but, became accustomed to my breathing pattern. So, night after night has been a progression of achievement to sleep several hours with the device on. I feel with constant use, I will become more adjusted to the wearing of the head gear, the nose piece, and breathing in and out keeping my mouth closed will eventually make a night's sleep comfortable. I'm now trying to sleep on my side. Apria has been very helpful, sending texts of support and strategies to make the experience more enjoyable.
Only spoke to one person on the phone. She helped me fix my humidifier. All good.
Boo zero patient training. Would not recommend. A box showed up on my doorstep then nada.